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Please note: we only advise customers who live in Germany and have German health insurance (statutory or private).

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    Accessibility statement

    We want everyone to be able to use our website without restrictions – regardless of disability, device or assistive technology.

    Last updated: September 2026

    Our aim

    This website is designed and developed according to the Web Content Accessibility Guidelines (WCAG) 2.2, conformance level AA. This includes:

    • full keyboard operability with a clearly visible focus,
    • sufficient colour contrast in the light and dark colour schemes,
    • a logical heading structure, skip links and labelled navigation areas,
    • forms with visible labels and understandable error messages,
    • alternative text for meaningful images,
    • display without loss of information at up to 400 % zoom,
    • respect for the “reduce motion” system setting.

    Compliance status

    The website was rebuilt in 2026 and is continuously tested, both automatically and manually (keyboard and screen reader tests). If you still encounter barriers, we would be grateful for your feedback. Our guides are only available in German.

    Report a barrier

    Have you found a barrier or do you need content in a different format? Email us at [email protected] or call us on +49 5262 676 969 0. We will get back to you as soon as possible.